IT Program/Project Manager:  Data Center Operations/Management, Construction, Healthcare, and Finance

·   Seasoned IT Leader recognized for architecting top performing data centers, engineering migrations, e-commerce, and managed network services platforms.

·   Skilled at identifying areas in need of improvement, restructuring workflow, introducing enhancements, and managing full project lifecycles to ensure quality, timely, and within-budget completion.

·   Propel organization to exceed performance standards by building, training, & retaining talented teams.

·   Communicate technical/non-technical information effectively with all levels of staff/clients/management.

·   Catalyze bottom-line growth and continuous delivery of top quality projects by ensuring the cost-effective alignment of technical resources with enterprise objectives.

·   Expert Disaster Recovery experience designing and rebuilding a flood destroyed data center.

·   Wireless network infrastructure site survey and design/develop and deploy expertise.

 

AREAS OF EXPERTISE

Full Project Lifecycle ● Data Center Operations ● System Migrations ● Client Relations ● Change Management

Cross-Functional Team Management ● Disaster Recovery Plans ● Technical / Internal Documentation

Requirements Assessments ● Infrastructure and Application Security ● Staff and User Training

● Project/Program Management ● Product Development ● Regulatory Compliance ● System Planning, Installation, Configuration ● SOX, HIPPA, EIA/TIA and ADA Compliance ● Quality Control

● Network Infrastructure / Services ● Policies / Procedures ● Asset Management

 

PROFESSIONAL EXPERIENCE

CHC CONSULTING, LLC, Carlsbad, CA ● 2015-Present

Off-Prem Unit Based Engineering model outsources OSP engineering rather than placing engineers in-house. It also simplifies billing and strengthens forecasting by billing a pre-approved cost per job, versus the traditional hourly billing.

 

Technical Project Manager

Currently working on design and implementation of a major nation-wide implementation of Google Fiber - FTTH - project as a technical project manager.  I have more then 15 years of diversified national and international experience in telecom industry including OSP and in-building (data center).  Coordinated project activities with all involved departments to ensure well-ordered, end-to-end execution of all project tasks.   Supervised work results and compared results with guidelines and project plans.  Ensured results were compiled, documented and forwarded to the Client in required format, quantity and quality, and ensured timely and correct presentation and explanation of results.  Held regular project progress review and coordination meetings with key project team members, contractors, and other project stakeholders.  Conducted regular reviews of changing project requirements, organization and resource needs, and provided recommendations for changes accordingly.

 

LAUREATE EDUCATION INC, Baltimore, MD ● 2007-2015

Leading international innovative learning network comprised of 75 campus-based / on-line universities with 850K+ students across 29 countries in the Americas, Europe, Africa, Asia, & the Middle East

 

Data Center Operations Manager (Program/Project Manager) - Global Product Services Technology

Drive the successful operation and continuous operation of data centers supporting 8,000 employees/faculty and 850K students with Cisco Nexus, Catalyst, and UCS network/server/telecom hardware, as well as EMC VNX NAS VMAX storage solutions. Prevent downtime and ensure effectiveness by program managing maintenance contracts, supplier reviews, data center migrations, back-office functions, and campus server rooms. Ensure compliance with OSHA, ADA, and local codes by providing facilities management and ensuring proper operation of power, cooling, security, and fire suppression systems. Increase operational efficiency by supporting, planning, installing, configuring, and troubleshooting hardware, infrastructure cooling, and power distribution equipment in accordance with EIA/TIA and other data center standards.

 

Strategic Planning, Innovation, & Teamwork

·   Created infrastructure solutions/installed equipment after participating in design, development, & deployment planning as Technology Team Member / Liaison for Infrastructure Strategy Teams.

·   Pioneered design of extreme capacity data center years ahead of AFCOM-recognized standards.

·   Increased IT infrastructure capacity and reduced operational expenditures by evaluating processes and making expert recommendations regarding changes / additions in collaboration with IT teams.

·   Bolstered Data Center IT Disaster Recovery Planning as the DR Project Manager.

·   Designed and deployed a robust physical security system for data centers and back offices.

 

Process Improvement

·   Boosted cost efficiency and service quality through strategic implementation of highly successful IT initiatives, including new UPS / generator migrations, co-location customer moves and data center infrastructure support system designs.

·   Improved support, troubleshooting, change / release management, capacity planning, and security by implementing formal data center operational procedures.

·   Enhanced data center platform performance through monitoring / process improvements / training.

·   Avoided costly re-works while ensuring compliance by facilitating new hardware installations that met network cabling and electrical requirements of EIA/TIA standards.

 

Financial Management

·   Fueled effective decision-making by maintaining a database of inventory assets for hardware installation, reallocation, rebuilds, and retirements.

·   Streamlined procurement/purchasing processes by incorporating vendor master service agreements.

 

PROFESSIONAL EXPERIENCE, CONTINUED

 

UNIVERSITY PHYSICIANS INC, Baltimore, MD ● 2006-2007

Provider of support services to University of MD School of Medicine, employing 1,000+ non-physician staffers

 

Data Center Supervisor – Faculty Practices of University of Maryland

Boosted expansion capacity and return on investment while establishing an environment of continuous improvement as the leader selected by senior management to revitalize an aging data center.

 

Service Improvement & Capital Enhancement

·   Elevated data center offerings to 24/7 services while ensuring compliance with HIPPA by introducing state-of-the-art monitoring tools, such as SolarWinds, AVTECH, and Liebert Nform.

·   Developed automated notification tools that quickly alerted infrastructure staff to troubleshooting issues.

·   Accelerated center response times by expertly re-designing helpdesk.

·   Provided c-level leadership with data center visibility by creating Reliability / Capacity Planning Reports.

 

Process Advancement

·   Directed the development of Network Operations Center and Disaster Recovery strategy.

·   Strengthened quality assurance and budgeting functions by implementing cost controls and processes.

·   Honored with top commendations and bonus for superior performance.

 

OTENASEK COMMUNICATIONS INC, Bel Air, Maryland ● 2004-2006

Provider of solutions to business network mgmt, process consulting, workflow design, & support professionals

 

Senior Director of Managed Network Services Group

Maximized communication services product performance by spearheading remotely managed network support.

·   Grew client base from five to 20 (in one year) and propelled customer satisfaction and retention by ensuring continuous delivery of quality services.

·   Led start-up and development of 24X7 Network Operations Center.

·   Introduced remote customer network monitoring / management and capacity planning, as well as helpdesk, trouble ticketing, and assignment of prioritization systems.

 

Additional experience includes the following:

·   E-Commerce Operations and Manager and Data Center Planning for TESSCO Technologies Inc.,

·   Data Center Engineering and Infrastructure Planning Manager for USinternetworking,

·   Program Manager – Tri Services Health and New Business for Force 3 Inc.

·   Airborne Radio Direction Finding Calibration Engineer for California Microwave, Inc.

·   Vertical Launching System PSA Director for Martin Marietta Aero and Naval Systems, Inc.

·   Technical Writer and Training Director for Texas Instruments, Inc.

·   RF Engineer – Surveillance Receivers and Direction Finding Equipment for Watkins-Johnson Co.

 

EDUCATION

 

UNIVERSITY OF MARYLAND, College Park, MD

MS in Electrical Engineering ● BS in Electrical Engineering ● BA in English

 

CERTIFICATIONS

 

PMI/PMP Certified ● ITIL Certified ● EIA / TIA 942 and 568 Certified

Data Center Certifications:  CDCP, CDCS, CDCE (ICOR)

 

HONORS, AWARDS, & MEMBERSHIP

 

Meritorious Civilian Service Award, Department of the Army

Awarded for developing a solution to retrieve a downed special forces unit in unfriendly territory within days instead of weeks by shipping replacement helicopter blades in boxes marked as Red Cross medical supplies.

 

“Wireless Security – A Primer for 802.11b” & “Surviving Disasters,” The Wireless Journal

Published two articles related to tech/IT subjects.

 

Member of AFCOM, a leading association for data center professionals

 

INTERESTS

 

FAA Commercial Pilot

ASEL, AMEL, CFI, CFII, MEII, ATP, DPE

Type Ratings:  King Air 300/350, ATR 42/72, Gulfstream V, 550ES

 

Professional Photographer

Finelight Imaging – CEO

PPoA, PPI

 

Live Sound Reinforcement, Recording Engineer

Slade Media Productions – CEO

Digitech Certified, AVID Pro-Tools 12 Certified Professional